Mirrai Careers

Customer Support Team Lead

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Remote (Canada) Remote Full-time$47k–$100k / year Posted 30+ days ago
Market rate. This role pays around the $106k median for similar USD roles (34 comparable postings in our corpus).
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and…

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