Bilingual IT Service Desk Agent

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Remote - Mexico Remote Full-timeMXN 204k / year Posted 9d ago

The IT Service Desk Agent is responsible for providing exceptional technical support to end-users, ensuring prompt resolution of IT-related issues, and maintaining the overall health of IT systems. The role involves collaborating with cross-functional teams, diagnosing technical problems, and offering hands-on and remote support to ensure optimal functionality for end-users. Key Responsibilities: * Ticket Management: Continuously monitor and create service desk tickets from incoming phone calls, emails, and voicemails, ensuring all issues are logged, tracked, and resolved in a timely…

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