Job Description: This position will be involved in the coordination of retail fronts in market under the direction their direct supervisor and the City Manager. A Brand Ambassador is to build the image of our smoke-free brand and to inspire Legal Age Smokers and Nicotine users, discussing the differences and benefits of using a smoke-free alternative. An ambassador will operate in specific breweries, restaurants/bars, nightlife and local city events network and will be responsible for facilitating legal age smokers and nicotine users, who would otherwise continue to smoke, to convert to a smoke-free alternative by explaining its purpose, matching its benefits to their needs. Overall, Brand Ambassadors act as key contributors to the smoke-free future we’re working towards. The core function of this role is to introduce Legal Age Smokers and Nicotine Users to our smoke-free product following all guidelines as this is a critical step in converting Legal Age Smokers and Nicotine Users by working with them 1:1 providing an exceptional consumer experience.   Duties and Responsibilities: * Brand knowledge with the ability to demonstrate product demos, answer questions, and make recommendations that meet customer’s needs. * Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting consumer conversion decisions. * Execute retail operations, including accurate transactions, order processing, stocking inventory, and managing consumer payment information * Demonstrate excellent service and develop strong customer relationships in a retail, hospitality, or customer-focused environment. * Educate customers on brand values and product features * Stay informed on product knowledge, promotions, and visual standards. * Submitting end of shift detail reports to leadership daily * Opportunity to earn performance-based incentives by achieving KPIs   Skills/Knowledge: * Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption. * Company guidelines on the marketing of NCAs to legal-aged consumers. * Effective communication techniques and appropriate time management principles. * Understanding logistical operations. * Operational procedures may including processing payments, stocking product, maintaining customer payment information appropriately. * Critical Thinking — Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Judgment and Decision Making — Considers the relative costs and benefits of potential actions to choose the most appropriate one. * Coordination — Adjusts actions in relation to others' actions. * Time Management — Manages one's own time and the time of others. * Speaking — Talks to others to convey information effectively. * Persuasion — Persuades others to change their minds or behavior. * Reading Comprehension — Understands written sentences and paragraphs in work related documents. * Service Orientation — Actively looks for ways to help people. * Social Perceptiveness — Is aware of others' reactions and understanding why they react as they do. * Excellent communication and listening skills. * A problem-solving attitude. * Ability to deliver personalized service/communication for each consumer. * Timely in handling escalations while remaining consumer focused. * Understands and anticipates consumers’ needs and expectations. * Delivers a personalized experience dependent on the consumers’ needs and expectations. * Consistently follows through on commitments and promises. * Aims to deliver best-in-class experiences. * Overcomes obstacles to move forward and helps others to do the same. * Proactively works to find solutions to problems and challenges the status quo. * Demonstrates a strong work ethic * Works independently and as part of a team to manage workload and ensure all tasks are completed. * Has an open and honest mindset, able to admit mistakes and take responsibility. * Actively accepts and values feedback, using it to improve their capabilities. * Seeks and adapts to change and is not afraid of uncertainty. * Displays confidence and enthusiasm for the product, believing in its importance. * Shares vision of consumer conversion to Smoke Free products and working towards a Smoke Free Future. * Easily establishes contact with consumers and builds strong relationships and trust quickly. * Excellent at managing key stakeholders. * Able to listen effectively and express thoughts clearly and concisely. * Responds to customer needs with empathy. * Eagerly gathers and understands new information by showing interest in the opinions and experiences of others, seeks to put the knowledge gained into practice. * Able to build a work environment of openness and transparency, creating space to deliver. * Demonstrates curiosity and creative thinking to produce ideas to improve the consumer experience. * Has a critical mindset, with a proactive viewpoint to find innovative ways to drive success and learn from mistakes. * Views situations from a big picture perspective and makes optimal decisions for consumers based on various sources of information. Preferred Education and Experience:              * Licensed driver with a good driving record * Bilingual in Spanish is a plus * High School Diploma or equivalent is preferred. * Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry). * Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience). * Experience in consumer management. * Experience in building & managing relationships with multiple stakeholders   Physical Requirements: * Ability to travel within select market area. * Must be able to lift objects of at least fifty (50) pounds. Technology: * Square reader * Inventory Software * ID Scanner * Electronic Tablets * Office suite software - Microsoft Office including Teams and OneDrive * Electronic mail software - Microsoft Outlook * T-Sheets Work Schedule * Flexible scheduling * Must be available evenings & weekends.