We're looking for a Claims Technician to join the team at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90 We are recruiting across a range of teams, including: * Drainage Team – handling drainage-related claims. * Water Team – managing water-related claims. * Premier Team – dealing with high-net-worth claims. * Complex Team – handling claims that require licensing or enabling works. About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials * Salary between  £25,896.48- £29,791.37 dependant upon experience. * Annual Bonus – approx. £2000 - £2500  * 5.5% Pension Contribution  Working Hours * x2 Full Time – 37.5hrs per week * x1 Monday- Friday 12-8 * x1 Wednesday- Sunday 37.5 hours Leave * 22 Days Annual Leave + 8 Bank Holidays * AL increases to 25 days within 5 years' service * Enhanced bereavement, sickness and maternity / paternity leave Benefits * Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts * 2 company-wide events per year & regular team socials * A focus on training, development & career progression * £1000 for successful employee referrals * A modern, social office environment & facilities * Access to discounted Mortgage & Insurance Services The Role * Handle drainage & water mains insurance claims * Act as a dedicated point of contact, building strong relationships and delivering a tailored service throughout the claims journey * Assess the liability of claims, and create proposals and quotes for on-site works * Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication * Coordinate with engineers and contractors as needed, keeping clients and customers updated and reassured at every stage * Anticipate client expectations and go the extra mile to deliver a premium service experience What skills are we looking for? * Excellent verbal and written communication, enabling you to convey information clearly and professionally * A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality * A passion for customer care and an empathetic approach * Strong teamwork attributes and a desire to help colleagues * Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly * Good organisational abilities and attention to detail You'll be a great fit for Auger if: * You are great at caring for customers * You are confident in finding solutions and overcoming unforeseen challenges * You take pride in the high standard of your work * You are enthusiastic, self-motivated and like to take ownership * You are looking for a stable place to build a long-term career * You have a clear DBS Our interview process * Stage 1 - Short 15 min phone call with our HR team * Stage 2 - Interview with management at our HQ For further information, please visit our website; www.auger.co.uk