Client Care Supervisor – Veterinary Hospital We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast‑paced veterinary environment and enjoy mentoring a team, we’d love to hear from you! Schedule: * Five 8-hour shifts or four 10-hour shifts Compensation: * $26-$30 Depending on Experience Responsibilities: * Supervise the Client Care team, including hiring, training, coaching, and performance management * Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions * Maintain department workflows and quality standards * Create and manage schedules to ensure full coverage at all times * Facilitate communication between Client Care and all hospital departments * Audit patient check‑in records for accuracy and quality control * Resolve high‑level client or doctor concerns after initial team attempts * Lead team meetings and follow up on action items * Motivate and support staff to deliver excellent service * Participate as part of the hospital leadership team and contribute to process improvements * Manage the department’s approved budget Requirements * High school diploma or equivalent (Associate’s in business, vet tech, or related field preferred) * 2+ years of supervisory experience * 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency * Strong customer service, communication, and leadership skills * Comfortable with technology, phone systems, and software (EzyVet experience is a plus) * Detail‑oriented, organized, and able to multitask * Working knowledge of veterinary terminology Physical Requirements * Reliable attendance * Ability to lift up to 40 lbs * Ability to stand, walk, bend, and reach during an 8+ hour shift * Ability to work nights, weekends, and holidays as needed * Flexibility with schedule to support front desk coverage * Visual/auditory ability to communicate effectively * Ability to maintain a clean hospital environment, including occasional waste cleanup Benefits * 3 weeks paid time off * Paid sick leave (NY State compliant) * Medical, dental, and vision insurance * Short‑ & long‑term disability * Life insurance * 401(k) with employer match * Annual uniform allowance * 75% employee pet discount * Holiday double pay If you're ready to lead a compassionate, client‑focused team in a dynamic veterinary environment, we encourage you to apply!