Client Support Specialist II

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US Remote Remote Full-time$47k–$68k / year Posted 11d ago

Market rate. This role pays around the $75k median for similar USD roles (113 comparable postings in our corpus).

The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for the company mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments. Expected Duties * Coordinate with internal departments to resolve client issues and follow through until completion. * Handle inquiries using judgment and…

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