Beck Collision Center Collision Parts/Customer Service Representative (CSR) Location: Palatka, Florida (On-Site) Compensation Range: $18-20/HR Great Benefits + Positive Team Environment Beck Collision Center, part of the growing Beck Automotive Group, is seeking a highly organized and dependable Collision Parts / Customer Service Representative (CSR) to join our team. This is a key position within our collision center, working closely with estimators, technicians, vendors, and customers to help keep repairs moving efficiently through the shop. The ideal candidate is detail-oriented, proactive, comfortable managing multiple priorities, and understands the importance of accurate and timely parts management. If you enjoy working in a fast-paced automotive environment and want to play an important role in the day-to-day flow of a busy collision center, we want to hear from you! What We Offer At Beck Automotive Group, we prioritize the development and well-being of our team members: * Opportunity for Growth: Build your career with a company that values personal and professional development. * Low-Cost Health Insurance: Starting as low as $82.08 per pay period. * Comprehensive Dental & Vision Insurance: Keep yourself covered with competitive plan options. * Scholarship Program: Receive 100% paid college tuition for you, your spouse, or your children. * Company-Paid Life Insurance: $25,000 in coverage at no cost to you. * Daycare Assistance: We cover 50% of daycare premium costs with eligible providers. * Work-Life Balance: Enjoy your Sundays—we are closed every Sunday! * Retirement 401(k) Plan: Build your future. * Company-Provided Training: Gain the knowledge and skills needed to succeed in your position. * Paid Vacation & Holidays: Recharge with paid time off and six paid holidays. * Employee Purchase Discounts: Receive special discounts on vehicles, parts, and services. Key Responsibilities * Coordinate Collision Parts: Work directly with estimators to identify, order, track, and receive parts needed for collision repairs. * Monitor Parts Status: Follow up with vendors and suppliers to ensure parts are received accurately and within expected timeframes. * Provide Parts Updates: Keep estimators and management informed of backorders, delays, incorrect parts, damaged parts, and updated estimated arrival dates. * Support Shop Flow: Help ensure technicians have the correct parts available when needed to prevent unnecessary repair delays and maintain efficient shop production. * Receive & Verify Parts: Inspect incoming parts and deliveries for accuracy, damage, and completeness. * Manage Returns: Coordinate the return of incorrect, damaged, unused, or duplicate parts and ensure proper documentation and credits. * Maintain Accurate Records: Enter and update parts, invoices, customer information, and repair-related information within electronic systems. * Assist Customers: Answer incoming calls, provide professional customer service, confirm appointments, and direct customers to the appropriate team member. * Answer Multi-Line Phones: Handle incoming calls professionally and efficiently while supporting the front office as needed. * Assist Estimators & Management: Provide administrative and operational support to help maintain an organized and productive collision center. * Communicate Across Departments: Work closely with estimators, technicians, parts vendors, and management to identify and resolve issues that could impact repair timelines. * Stay Proactive: Remain engaged during downtime by identifying tasks that support the department and improve overall shop efficiency. * Manage Multiple Priorities: Balance parts coordination, customer service, administrative responsibilities, and changing shop needs in a fast-paced environment. Requirements * Previous automotive, collision, parts, or customer service experience required. * Collision or automotive parts experience strongly preferred. * Strong organizational skills and exceptional attention to detail. * Ability to communicate professionally and effectively with customers, vendors, technicians, estimators, and management. * Ability to follow up consistently and proactively on outstanding parts and repair needs. * Strong computer skills with the ability to learn automotive and collision management software. * Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. * Reliable, punctual, self-motivated, and team-oriented. * Valid driver's license with an acceptable driving record. * Dependable attendance and punctuality are required. * Resume Submission: Applicants must upload a resume during the application process. * Must successfully complete pre-employment testing, including background check, motor vehicle record (MVR), and drug screening. Why This Role Matters The Collision Parts / CSR position is an important part of keeping our collision center running efficiently. Timely and accurate parts coordination directly impacts technician productivity, repair timelines, and the customer experience. This position serves as a critical communication link between our estimators, technicians, vendors, and customers to help ensure repairs continue moving through the shop with minimal delays. We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Join us at Beck Collision Center and be part of a dynamic team where your contributions matter! Apply Today!

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