Customer Care Quality Analyst

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Ghana Full-time Posted 4w ago

CUSTOMER CARE QUALITY ANALYST | the company EVERY GREAT CUSTOMER EXPERIENCE STARTS WITH SOMEONE WHO REFUSES TO LET A BAD ONE SLIDE. You notice things other people miss. The agent who almost got the tone right. The script that worked last quarter but is quietly creating friction now. The pattern buried in three weeks of quality scores that nobody's connected yet. You're not just ticking boxes on a scorecard — you're reading signals, and you know what they mean. The question is whether the organisation you're doing that for is actually listening. The company is looking for a Quality Analyst…

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