Customer Experience & Comms Specialist

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Sydney Remote Full-time Posted 30+ days ago
Every conversation a customer has with the company shapes how they feel about us. When a pet is sick, a claim is stressful or something doesn't quite make sense, the person on the other end of the chat is what turns a hard moment into a reason to stay. That's why we don't think of Customer Experience as just a support function. It's part of the product. We're looking for someone who gets that - someone who genuinely cares about customers, but also wants to understand what's happening behind the conversation. * Location: Sydney (Hybrid) * Employment type: Full-time * Compensation:…

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