Customer Experience QA Specialist (Part-time)

Company hidden

Remote Part-time Posted 3w ago

ACCOUNTABILITIES * Review customer interactions daily across the app and social media channels, including both written conversations and recorded interactions. * Check if the agent: * Understands the customer’s problem correctly. * Gives the right solution. * Responds in a friendly, caring, and natural the company style. * Follows the company’s rules and process. * Points out mistakes and explains how they should be improved. * Find repeated problems from agents or from the current process. * Suggest simple ways to improve replies, FAQs, instructions, and the working process. *…

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