Customer Operations Manager, Gainsight

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Remote - United States Remote Posted 30+ days ago

WHO YOU ARE: * 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required) * Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps) * Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply * Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies * Rigorous approach to QA and…

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