Customer Success

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Remote (USA) Remote Full-time Posted 30+ days ago

KEY RESPONSIBILITIES * Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days * Own renewals across the full book, identify risk proactively before the customer tells you * Track usage signals to spot expansion opportunities and work with sales to act on them * Build process & Run QBRs and health check cadences that keep the company tied to customer outcomes * Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests * Define the CS foundation: health scores, success…

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