Customer Success Manager — AI Agents

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United States Remote Full-time Posted 4w ago

RESPONSIBILITIES * Take new customers live by setting up call forwarding and building their call flow while testing it end-to-end. * Configure product features including flow builder, prompt builder, transfer settings, and notification rules. * Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys and credentials are properly set up. * Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions. * Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed. * Identify…

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