Customer Support Agent (Bilingual – Arabic & English)

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Kuwait City, Kuwait, Kuwait Full-time Posted 30+ days ago

We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and WhatsApp, using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience. Key Responsibilities * Respond to customer inquiries promptly via email and WhatsApp. * Troubleshoot and resolve product-related issues or escalate them to the technical team. * Manage and track tickets through Zendesk. * Create and maintain a knowledge base,…

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