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Jobs/Customer Support Officer - Arabic Speaker

Customer Support Officer - Arabic Speaker

windsorbrokers

Limassol, Cyprus Full-time Posted 2d ago
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The ideal candidate will possess the following qualifications/skills:  * Proven customer support experience * Experience/background in Forex and the Financial Market is a plus * Excellent command of the English and Arabic languages, both verbal and written * Proficiency in the use of Microsoft Office Word, Excel, Outlook * Strong phone contact handling skills and active listening * Ability to work under pressure and meet deadlines * Excellent communication and presentation skills * Flexible to work on a weekly rotating shifts 24/7 (morning/ afternoon/ night) The successful candidate will be accountable for: * Effectively managing the company chats, E-mails and calls * Identifying and assessing customer’s needs to achieve satisfaction * Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal * Offer support to the lead/client within the specified time frame * Updating CRM and keeping records of all communications and action taken * Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks * Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction * Work independently and in teams * Follow standard processes and procedures. The successful candidate will receive: * Remuneration according to qualifications and experience * 13th Salary * Medical Insurance Scheme * Provident Fund * Company’s Group Discount Scheme * Inhouse fitness room with classes * Modern working space at a central and convenient location of Limassol close to the highway * Friendly multinational environment * Birthday Leave * Opportunities for professional learning and growth

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