At FTMO, we believe that company growth starts with people. We are a team that pushes forward together, supports one another, and celebrates shared achievements. Our environment creates space for talents to grow – individually, as a team, and across the whole company. We are looking for new colleagues to help us move forward. Take the opportunity to become part of the FTMO team. The ideal candidate has substantial experience in customer support, combined with expertise in trading financial markets, possesses excellent proficiency in both English and Vietnamese, and is eager to join a meaningful and ambitious project. WHAT CAN YOU EXPECT? * You will play a key role in our team, working full-time to ensure the smooth operation of our client support services. * Providing professional support to our clients (problem-solving, answering queries, including phone calls). No cold calls involved. * Working with internal applications. * Occasional translations from English to Vietnamese. WHAT DO WE EXPECT FROM YOU? * Excellent command of both English and Vietnamese. * Experience with CFD trading, including MT4/5, TradingView, or similar tools. * A strong understanding of how proprietary trading firms operate. * Previous experience in customer support is required. * A highly motivated and results-driven mindset. * Strong organisational skills, particularly in time management. WHY JOIN THE FTMO TEAM? * We are a Czech fintech that, since 2015, has grown from an idea into a global project. 🚀 * 300+ amazing teammates. We’re a great team who learn from each other every day.🤜🤛 * How do we work? We focus on meaningful work and open communication, while only adopting processes that make our lives easier. * Prague, Národní třída. Enjoy our modern offices at the Quadrio shopping center, offering beautiful views and excellent accessibility. * What if I don’t trade? No worries. We’ll show you what our product is all about and introduce you to the basics of trading. * Free fruit, snacks, and coffee are always within reach in the office. * How do we promote strong relationships and well-being? Company cottage, team building events, and running club. * Flexible hybrid model. We prefer collaborating in person to keep the team spirit high, but we offer the flexibility you need to stay balanced. *The benefits mentioned above apply to on-site employees in our Prague office.