Mirrai Careers

Customer Tech Care Lead Customer Care Department - Remote

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Contract Posted 30+ days ago
The company is building a Customer Tech Care unit - a specialised engineering squad embedded within Customer Care, whose sole purpose is to technically resolve every user issue that cannot be solved by a standard support agent. As the Lead, you will be the technical authority and organisational backbone: triaging escalated tickets, directing your team of automation engineers, coordinating with product and infrastructure engineering, and personally architecting or approving every solution shipped. This is not a traditional support lead role. You will spend the majority of your time in systems…

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