Dedicated Support Engineer - San Francisco

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San Francisco Remote Full-time$180k–$260k / year Posted 3w ago

Above market. This role pays above the $167k median for similar USD roles (162 comparable postings in our corpus).

We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of the company’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more…

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