Support Engineer

Company hidden

San Francisco, CA | New York City, NY | Seattle, WA Posted 30+ days ago

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed. RESPONSIBILITIES * Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice * Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and…

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