Director of Knowledge Management - NAMER

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Remote - US Remote Full-time$160k–$190k / year Posted 4d ago

Market rate. This role pays around the $190k median for similar USD roles (66 comparable postings in our corpus).

HELLO! I’m Allie, Head of Support at the company. 👋 Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn the company, how our Specialists resolve tickets, and how many customers never need to file a ticket at all. We have a tenured, talented Knowledge Management team doing excellent work. What we’re missing is someone to unify its work into a single, strategic practice. That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team…

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