Mirrai Careers

Escalations Engineer - Turkiye

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Ankara, Türkiye - Remote Remote Full-time Posted 3w ago
All roles at the company® are Remote unless otherwise specified in the Job Description. The company IS INTELLIGENT, SECURE IT. SmokeJumpers are the company's escalation engineers.  We’re the team that gets called when a customer issue is too complex for Support and too urgent to wait in a product team's backlog. When an admin's users can't sign in, a device falls out of a group and loses its policies, or a sync to Google Workspace or Slack breaks, we find out why and get it fixed. We take issues from first report through root cause and resolution, working across logs, production data, and…

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