Mirrai Careers

Head of Customer Support & Care

Company hidden

London Office Full-time Posted 30+ days ago
The Head of Customer Support & Care is a senior leadership role responsible for leading the company’s Customer Support and Customer Care teams, as well as the Training & Onboarding function. Support helps customers across a broad range of needs, while Care provides specialist support for complaints, vulnerable customers and bereavements. You will ensure these critical functions deliver outstanding customer service and value, compliantly and efficiently, while building the capability to support the company’s long-term growth. The role combines strategic operational leadership with strong…

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