IT Associate

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Dokki, Giza, Egypt Posted 30+ days ago

Position: IT Associate Location: Cairo- Egypt Position Purpose The IT Support Associate is responsible for providing responsive Level 1 and Level 2 technical support to end users, ensuring reliable day-to-day operation of workplace technology across hardware, software, and Microsoft 365 services. The role acts as a primary point of contact for IT incidents and service requests, troubleshooting issues, restoring service quickly, and escalating appropriately to meet agreed service levels. In addition, the role supports core IT operations by administering user access and collaboration…

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