IT Manager Philippines (100% Remote) · Full-Time Independent Contractor · $1,800-$2,000 USD/month Be the strategic owner of how technology shows up across our team and for our clients. You lead our IT function end-to-end — setting the standards, building the team, and making sure every ticket, deployment, and client touchpoint reflects a polished, dependable IT operation. ABOUT THE ROLE You'll own the full IT function — people, process, and performance. This isn't a behind-the-scenes role — you'll set strategy at the leadership level while staying close enough to the work to unblock a critical issue when it matters. Your responsibilities span team leadership and IT Specialist management, helpdesk and ticket operations oversight, device lifecycle strategy and deployment governance, client engagement and executive-level communication, and IT strategy, process architecture, and continuous improvement. Full-time IC with exclusivity. No part-time or freelance engagements once hired. THE IDEAL CANDIDATE * Leads by example — your team's standards reflect your own * Can zoom out to strategy and zoom in to troubleshoot when needed * Builds systems and people, not just fixes problems * Is a trusted face in front of clients, translating complexity into confidence * Proactively spots risks and brings solutions before being asked * Takes ownership of outcomes, not just tasks WHAT YOU'LL OWN Team Leadership & People Management Build the team that builds the standard. * Directly manage, coach, and develop the IT Specialist(s) and broader IT team * Set individual and team performance goals; conduct regular 1:1s and performance reviews * Build hiring plans and participate in recruiting/onboarding as the team scales * Create a culture of ownership, responsiveness, and continuous improvement within the team Helpdesk & Ticket Operations Oversight Own the metrics, not just the queue. * Own overall helpdesk performance against SLAs (response time, resolution time, ticket completion rate) * Monitor team-wide ticket volume and service metrics; report trends and risks to leadership * Serve as escalation point for complex, high-priority, or unresolved tickets * Drive initiatives to reduce recurring ticket volume through root-cause analysis Device Lifecycle & Deployment Strategy Every device, governed end-to-end. * Own the end-to-end device lifecycle strategy: procurement, provisioning, deployment, maintenance, and retirement * Ensure on-time, on-standard deployment across all projects and clients * Maintain oversight of device inventory accuracy and asset management practices * Evaluate and recommend tools (MDM, endpoint management, ticketing systems) to improve efficiency Client Engagement & Stakeholder Management Be the IT presence clients trust at the leadership level. * Represent the IT function at a leadership level in client-facing meetings and escalations * Translate technical risk and capacity into business language for clients and internal stakeholders * Own client satisfaction outcomes related to IT support and device experience * Build and maintain trusted relationships with key client points of contact IT Strategy, Process & Documentation Leave a system anyone can scale. * Own the IT SOP library — ensuring it's current, complete, and consistently followed * Identify gaps in process, tooling, or team capacity and bring forward proposals to address them * Drive cross-functional collaboration with other departments on IT-dependent initiatives * Report on IT function health (performance, capacity, risks) to leadership on a regular cadence WHAT YOU'LL BRING * Bachelor's degree in Information Technology, Computer Science, or a related discipline * 4+ years of experience in IT support/operations, with at least 1-2 years in a leadership or team management capacity * Proven track record managing helpdesk operations and meeting SLA-driven performance targets * Experience overseeing device provisioning, deployment, and lifecycle management at scale * Strong familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar) and reporting on team performance * Confident, polished written and spoken English; comfortable presenting to clients and leadership * Demonstrated ability to coach and develop direct reports Preferred (nice to have): * Experience with network fundamentals, endpoint management, or MDM tools at an administrative/strategic level * Background in IT asset management or device lifecycle operations * Experience managing remote or distributed IT teams * Exposure to client account management or account coordination roles HOW WE WORK Quality: Consistent documentation, thorough resolution, and clean device deployments — every time Security: Follow proper access controls, credential management, and secure handling of client equipment and data Collaboration: Coordinate with internal teams and clients via structured communication channels and predictable workflows WHY CAS IS DIFFERENT We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing. We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get: * Career-level USD compensation: $1,800-$2,000/month based on experience * Permanent remote work — done right * Full company equipment provided (laptop, monitor, accessories) * 15 days PTO annually + local holidays off * Guaranteed annual increases * Referral rewards up to $1,000 * Monthly flexible stipend (CAS Flex Perks) * Structured onboarding and support * A culture that actually shows up CONTRACT & EXCLUSIVITY This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply. APPLICATION PROCESS 1. Application & Prescreening 2. Skills & Leadership Aptitude Assessment 3. Profile and Pre-interview Preparation 4. Client Interview 5. Employment Offer and Onboarding READY TO TAKE THE NEXT STEP? Your next big career move starts here. https://jobs.ashbyhq.com/cas

IT Manager

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