IT Support Analyst (Level 1 - Level 2)

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Philippines Remote Full-time Posted yesterday

* A key part of the role is assisting with Microsoft 365 administration and general MSP support work. The client needs someone with genuine admin-level Microsoft 365 experience in Entra and Exchange Online, not end-user experience. * Hands-on phone system administration is required. * The person will write and maintain SOPs, checklists and documentation. PRIMARY PURPOSE To provide prompt, accurate and professional IT support to the client's customers, resolve helpdesk tickets and remote support requests, handle Microsoft 365 administration tasks securely and correctly, and keep…

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