Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?     PURPOSE OF ROLE In conjunction with the knowledge and education organisation, be actively involved in and take responsibility for the deployment and ongoing improvements to our knowledge management programs. Working with all functional areas in Keyloop to coach, audit and improve our knowledge bases whilst improving the self-serve culture and delivering against the strategy.     The role will involve the need for a flexible approach, independent and TEAM working, collaboration with key stakeholders from many other departments and a strong ability to communicate across a range of cultures.  KEY DUTIES & RESPONSIBILITIES   * Act as a master coach and knowledge expert to ensure we maintain a quality and relevant Knowledge Base for internal and customer usage.  * Actively participate in AI centric initiatives to drive knowledge programs throughout Keyloop.  * Deliver against the strategic framework outcomes for KCS outlined by senior leadership.  * Ensure KCS process is frequently audited for quality and deliver master coaching from with the Knowledge management team when necessary.   * Audit of Content Health, ensuring improvements get raised as part of the KCS evolve loop.  * Maintenance of knowledge management platforms and continuous improvement of KM workflows.  * Accountable for content standards and flow for what information is captured, where, by whom, and how it integrates with the rest of the tech stack, and how to keep it from growing stale.  * Encourage correct and widespread usage of the company's knowledge base through-out Keyloop.  * Drive  marketing activities to drive customers to self-serve via the customer hub.  * Any other duties commensurate with the grade and level of responsibility of the role.  SKILLS / KNOWLEDGE & EXPERIENCE * Deep technical knowledge, passion and experience in knowledge centred services. (KCS).  * An expert who is fully abreast of new thinking in the profession with strong networks .  * Strong understanding of AI-driven knowledge tools, with a proactive approach to applying them to advance KM strategy.  * Change Management.  * Data Analysis.  * Innovative and creative when approaching new challenges .  * Experience of coaching others.  * Positive, can-do attitude with the ability to adapt and work effectively in a changing environment .  * Excellent and proven cross-functional communication.  * Excellent organisational skills and able to work with deadlines.  * Strong analytical skills to effectively identify issues and be able to apply sound conclusions resulting in the right solution, at the right time and at the right cost.  * Goal orientated – maintains focus on agreed objectives and deliverables.   * Commercially orientated – keeps commercial aspects continually in mind when taking actions or making decisions.   * Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.  * Ability to build and maintain good relationships.  * Communicate confidently and effectively, at management level, both in written and verbal form.  * Highly energised and motivated to effect change and influence the team's approach.  ESSENTIAL * Educational qualifications    * GCSE or equivalent 5 at Grade C or above including Math’s and English.  * Educated to college level as a minimum. Including 2 A levels or equivalent.  DESIRABLE * Technical / Professional qualifications in   * Knowledge-Centred service (KCS) Practice certification  * Knowledge-Centred service (KCS) coaching  Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."