Mirrai Careers

L2/L3 Helpdesk Support Engineer

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Sri Lanka Remote Full-time Posted 3w ago
You will take ownership of complex incidents through to resolution while collaborating closely with the broader service desk team. As part of a small, collaborative environment, you will also assist with first-line support when required, provide technical guidance to junior team members, and contribute to proactive improvements that reduce recurring incidents. IDEAL PROFILE * At least 2–3 years of experience within an MSP or comparable multi-client IT support environment, with demonstrated progression into L2/L3 troubleshooting. * Strong practical experience administering Microsoft 365,…

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