Mirrai Careers

Manager, Customer Success - Americas

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US, CST Remote Remote Full-time$135k–$140k / year Posted 10d ago
Market rate. This role pays around the $144k median for similar USD roles (226 comparable postings in our corpus).
You'll start with three CSMs covering North America and LATAM, and help drive the plan for and execution of growth. This starts as a player-coach leadership role, growing with the team to focus on people and practice. You'll set the direction for how our CSMs run their books, turn good CSMs into great ones, and build the playbooks that let the team scale. Renewals and retention are owned by our Renewals team; your focus is adoption, value realization, customer health, and expansion signals. You'll report to the Head of Customer Success & Support and partner closely with Renewals, Sales,…

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