Merchant Helpdesk - Associate - Email

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Noida, Uttar Pradesh Posted 30+ days ago

Expectations / Requirements: • Monitor and manage operational support tickets within defined SLA/TAT. • Maintain daily operational dashboards, trackers, and MIS with high data accuracy. • Perform reconciliation between operational trackers and backend system data. • Identify pending cases, aging tickets, and operational exceptions for timely closure. • Coordinate with Product, Risk, Tech, and Business teams to resolve merchant issues. • Ensure adherence to approved SOPs and governance guidelines across workflows. • Validate day on day pending merchant request within SLA and close • Insights…

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