You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there. The role is intensely commercial and deeply product-centric - some days you're on a call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day. WHAT YOU'LL DO Deployments * Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization * Own the relationship with VP-level stakeholders throughout their deployment journey * Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy * Run user onboarding and training sessions; build the materials to support them throughout * Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close * Track usage across deployments - run reactivation sessions when engagement drops Product * The biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship today * Own the cadence of what we sequence next: build, sell, deploy, keep sticky * Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features * Be aggressive about automation (including automating your own work) Demos * Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR Hiring * Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks * Always be hiring. Engineering capacity is a global constraint on sales EXAMPLE PROJECTS * Take a $5bn distributor from signed contract to full go-live in 3 weeks - mapping their ERP data model, configuring our AI agents against their catalog, training their inside sales team, and managing the executive relationship throughout * Build a demo environment that lets prospects see their own SKU data running through our system during a sales call - then iterate on it weekly based on close rates * Notice usage dropping at a live customer, diagnose the root cause, and go on-site to fix it * Write the PRD for a new product surface, ship it with engineering in two weeks, and deploy it to a customer in the third week * Stand up internal tooling that lets the team delegate repetitive deployment tasks to coding agents WHAT WE'RE LOOKING FOR A sharp, technical operator who wants to be in the room where deals close and systems go live. Specifically: * Product taste - especially on UI/UX, copy, AI failure modes * Customer obsession - craves feedback, watches usage data maniacally * Low ego - will do whatever it takes, no task too small * Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands * Comfort in chaos - the role evolves as the company grows - this should energize you Our Culture * Focus. Accelerate industrial commerce. Everything else is noise * Ownership. You build, deploy, and own outcomes * Velocity. Ship fast. No red tape. We work 9-9-6 * Impact. Your work runs $Xbn+ customer operations Compensation & Benefits * Top-of-line compensation and equity * Visa sponsorship - we will do everything in our power to get you to NYC * No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done * Elite team - a small, intense group from the world's best institutions. We're obsessed with winning and have a lot of fun while making it happen