Product Support Specialist

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Tokyo, Japan Posted 30+ days ago

This role requires native-level Japanese and business-level English proficiency, as candidates will support both Japanese-speaking customers and those across APAC/ANZ in English. Note: Specialists in Tokyo will work 10am - 6pm, Monday to Friday. RESPONSIBILITIES: * Become an expert in all the company products * Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses * Clearly and empathetically communicate with a wide range of user personas,…

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