Regional Director of Pooled Customer Success

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San Francisco Remote Full-time$200k–$225k / year Posted 13d ago
Above market. This role pays above the $148k median for similar USD roles (127 comparable postings in our corpus).
We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. Location: San Francisco, Hybrid THE ROLE You build and run the pooled customer success team. Work arrives on a shared queue when a signal fires: onboarding has stalled, nothing has been configured, the only active user has gone…

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