Regional IT Lead

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London, Greater London, England, United Kingdom Posted 2w ago

Location: this is a hybrid role from our London office. But for training purposes you will be asked to work onsite Monday - Friday for the first 90 days. This is a tactical leadership role that bridges the gap between frontline support and IT management. You’ll make real-time decisions that directly impact analyst experience, SLA performance, and end-user satisfaction across the the company organization. What You’ll Do Queue & Workflow Management * Monitor the unassigned queue continuously to prevent backlog from forming. * Enforce fair ticket distribution and prevent cherry-picking…

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