The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications. Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health. Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices. The role will require to handle cases raised by French users and customers; thus, preference will be given to those who can communicate in French. Key Responsibilities Applications Support & Systems Optimization (Primary) * Core Application Troubleshooting * Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems. * Health Monitoring & Reporting * Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early. * System Testing & Deployments * Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes. * Scripting & Automation * Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks. * Knowledge Management * Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows. * Application Access Management * Support requests and issues related to applications access and onboarding. * Daily routine tasks * Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring * Support Ticket Management * Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through. IT Infrastructure & End-User Support (Secondary) * Technical Support * Deliver technical assistance, manage workstation and mobile setups, and peripherals. * Lifecycle Management * Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation. * Asset & Documentation Control * Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses. Requirements & Qualifications * Education * Degree in Computing, Computer Science, Information Technology, or related disciplines. * Experience: * 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting. * Fresh graduates with a strong programming foundation are welcome to apply. * Technical Skills (Applications) * High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous. * Technical Skills (Infrastructure) * Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones). * Mindset * A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends. * Communication & Collaboration * Excellent interpersonal skills with professional fluency in Thai & English. The ability to communicate in French is a very strong advantage. By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.

Regional Application & IT Support Officer

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