Mirrai Careers

Salesforce System Administrator

Altenar

St Julians, Malta, Malta Full-time Posted 5d ago
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About the Company Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Uruguay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide. About the Role We are looking for a skilled Salesforce System Administrator to support our organisation’s Salesforce platform. This role involves maintaining, configuring, and improving our Salesforce systems to ensure they align with business objectives and provide a seamless experience for end-users. The ideal candidate will have a solid understanding of the Salesforce platform, a strong technical background, an analytical approach and be proactive in problem-solving. Responsibilities * Manage daily operations, including system configuration, user setup, roles, permissions, and access control. * Monitor and ensure the performance, reliability, and availability of the Salesforce environment. * Maintain data integrity and security, including regular data uploads, backups, and field audits. * Handle all basic administrative functions, including user account maintenance, reports, dashboards, workflows, and other routine tasks. * Implement and manage Salesforce customizations, such as page layouts, fields, and record types. * Develop and configure custom objects, validation rules, and formulas to meet organizational needs. * Create and update process automation, workflows, and flows in Salesforce to optimize business processes. * Collaborate with cross-functional teams to gather requirements, translate business needs into system design, and deploy new features. * Oversee data imports, data cleanup, deduplication, and enrichment processes. * Create and maintain comprehensive reports and dashboards to support business needs and provide insights for decision-making. * Assist users in generating ad-hoc reports and ensure accuracy in data interpretation. * Provide daily support to end-users, troubleshoot issues, and respond to help desk requests. * Conduct training sessions and create documentation for new and existing users. * Promote best practices in data entry, usage, and Salesforce functionality across the organization. * Keep the system up to date with Salesforce releases, upgrades, and patches. * Test and deploy new Salesforce functionalities and third-party integrations as needed. * Maintain existing integrations with other third-party apps used for KYC, Contract Management, Legal review, etc. Such tools include but are not limited to Slack, Zendesk, Persona, JIRA, Docusign CLM, Certinia, etc. * Work with external vendors, consultants, and developers on various projects. * Maintain compliance with company policies, data privacy, and Salesforce’s security standards. * Ensure adherence to Salesforce best practices and identify opportunities for process optimization. * Stay current with Salesforce updates, new features, and industry trends to improve system performance and health.   Qualifications * Bachelor’s degree in Computer Science, Information Systems, or a related field. * Salesforce Administrator Certification is required; Advanced Administrator or Platform App Builder certification is a plus. * 3+ years of experience as a Salesforce Administrator or similar role. * Proficiency in Salesforce platform functionalities, including Sales Cloud, Marketing Cloud, Einstein and Scheduler. * Strong understanding of Salesforce CRM best practices, customization, and configuration. * Ability to manage complex tasks and collaborate with cross-functional teams. * Excellent problem-solving, communication, and analytical skills. What we offer: * Stable and flexible working environment * Career Growth Opportunity * Training and professional development events * Health insurance for employees and close family members * Teamwork and Accountability * Sense of Community and Defined Company Culture * International Work Environment * Diverse Workplace * Modern comfortable office in the centre of St Julians * Corporate parking near our office * Gym reimbursement after successfully passing probationary period

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