Scaled Enterprise Customer Success Manager

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San Francisco Remote Full-time$150k–$175k / year Posted 30+ days ago

Market rate. This role pays around the $150k median for similar USD roles (220 comparable postings in our corpus).

The company is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to…

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