Mirrai Careers

Secure AV / SIPRNet Support Engineer

C3EL

Alexandria, VA Posted 7d ago
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**CONTINGENT UPON AWARD** OVERVIEW: Position Title: Secure AV / SIPRNet Support Engineer Security Clearance: Active Secret or Higher Location: Alexandria, VA (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   SUMMARY: C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment. The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills. The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms. Key Responsibilities: * Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users. * Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems. * Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints. * Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services. * Provide direct technical assistance to users experiencing secure conferencing or AV-related issues. * Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required. * Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems. * Apply approved operating system updates, firmware/software updates, security patches, and configuration changes. * Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs). * Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints. * Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements. * Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact. * Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment. * Maintain required technical documentation, configuration records, procedures, and status information. * Participate in technical and progress meetings and assist in resolving emerging technical issues. * Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures.   MINIMUM QUALIFICATIONS: * U.S. citizenship. * Active U.S. Government Secret security clearance or higher. * Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment. * Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software. * Experience working within a SIPRNet or other classified network environment. * Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems. * Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management. * Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems. * Strong understanding of IP-based communications and basic network troubleshooting concepts. * Ability to interact directly with Government end users and provide professional technical support. * Ability to document technical issues, configurations, maintenance actions, and resolutions. * Ability to obtain and maintain a Common Access Card (CAC) and Government network access. * Ability to maintain eligibility for access to classified systems and facilities throughout employment.   PREFERRED QUALIFICATIONS: * Previous experience supporting SIPRNet AV/VTC endpoints. * Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency. * Experience with Microsoft Teams and Microsoft Teams Rooms. * Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies. * Familiarity with DISA cybersecurity requirements and secure endpoint hardening. * Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations. * Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints. * Experience maintaining enterprise equipment inventories and configuration baselines. * Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities.   EDUCATION: * High School diploma or equivalent is required.

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