Mirrai Careers

AV/VTC & Telecommunications Support Specialist

C3EL

Scott AFB, IL Posted 7d ago
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**CONTINGENT UPON CONTRACT AWARD** OVERVIEW: Job Title: AV/VTC & Telecommunications Support Specialist  Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   DESCRIPTION: C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support. Primary Responsibilities: * Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations. * Manage and maintain existing VTC systems and Multi-point Control Unit capabilities. * Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events. * Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity. * Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems. * Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage. * Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves. * Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet. * Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects. * Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.  REQUIRED QUALIFICATIONS: * U.S. Citizenship. * Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications. * Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support. * Experience documenting incidents and corrective actions in a trouble-ticket system. * Ability to meet applicable DISA personnel security and network-access requirements.   PREFERRED QUALIFICATIONS: * DoD AV/VTC or command-level meeting/event support experience. * Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience. * Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation. * AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.   EDUCATION / EXPERIENCE: * High school diploma and at least 2 years of relevant experience.

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