Mirrai Careers

End User Support / Systems Administrator

C3EL

Scott AFB, IL Posted 7d ago
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**CONTINGENT UPON CONTRACT AWARD** OVERVIEW: Job Title: End User Support / Systems Administrator Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   DESCRIPTION: C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation. Primary Responsibilities: * Provide IT equipment support for new-user workstations and relocation moves within Building 3600. * Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality. * Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required. * Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk. * Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure. * Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets. * Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries. * Assist with timely user support, move requests, and configuration changes while maintaining required response standards.    REQUIRED QUALIFICATIONS: * U.S. Citizenship. * Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment. * Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting. * Experience with trouble-ticket systems and escalation processes. * Ability to meet applicable DISA personnel security and network-access requirements.   PREFERRED QUALIFICATIONS: * DoD or federal desktop/end-user support experience. * Experience supporting users in a high-tempo mission or contracting environment. * Basic familiarity with switches, structured cabling, and enterprise network troubleshooting. * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.   EDUCATION / EXPERIENCE: * High school diploma and at least 2 years of relevant experience.

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