**CONTINGENT UPON CONTRACT AWARD** OVERVIEW: Job Title: Cross-Functional IT Support Specialist Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) DESCRIPTION: C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand. Primary Responsibilities: * Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires. * Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required. * Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods. * Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes. * Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation. * Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations. * Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter. * Support weekly metrics and reporting by maintaining complete and accurate support records. REQUIRED QUALIFICATIONS: * U.S. Citizenship. * Broad experience across application/user support and desktop/end-user support functions. * Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting. * Ability to shift between support functions based on mission priorities and staffing needs. * Ability to meet applicable DISA personnel security and network-access requirements. PREFERRED QUALIFICATIONS: * DoD/federal enterprise support experience. * Experience with SPS/PD2, ECWM, or similar Government business applications. * Previous DISA support experience. * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. EDUCATION / EXPERIENCE: * High school diploma and at least 5 years of relevant experience.

Cross-Functional IT Support Specialist

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