Mirrai Careers

Application Support Specialist / Systems Administrator

C3EL

Scott AFB, IL Posted 7d ago
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**CONTINGENT UPON CONTRACT AWARD** OVERVIEW: Job Title: Application Support Specialist / Systems Administrator Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   DESCRIPTION: C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators. Primary Responsibilities: * Implement, administer, modify, and troubleshoot user application accounts for -supported systems. * Provide organizational-administrator support for contract writing and other business applications as assigned. * Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues. * Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions. * Coordinate with DOD application administrators on account, access, workflow, and application-administration issues. * Support application transitions and account migrations, including coordination with affected users and higher-tier support teams. * Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution. * Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics. * Participate as an application SME in recurring or ad-hoc meetings when required.    REQUIRED QUALIFICATIONS: * U.S. Citizenship. * Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment. * Experience using trouble-ticket systems and coordinating escalation to higher support tiers. * Strong customer-service, documentation, troubleshooting, and written/verbal communication skills. * Ability to meet applicable DISA personnel security and network-access requirements.   PREFERRED QUALIFICATIONS: * Hands-on experience with SPS/PD2 and/or ECWM. * Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM. * DoD contracting or acquisition-system support experience. * Previous DISA support experience. * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.   EDUCATION / EXPERIENCE: * High school diploma and at least 5 years of relevant experience.

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