Mirrai Careers

IT Support Team Lead / Senior Systems Administrator

C3EL

Scott AFB, IL Posted 7d ago
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**CONTINGENT UPON CONTRACT AWARD** OVERVIEW: Job Title: IT Support Team Lead / Senior Systems Administrator Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   DESCRIPTION: C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users. Primary Responsibilities: * Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support. * Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators. * Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system. * Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand. * Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely. * Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams. * Support application transitions, account migrations, workstation moves, and configuration changes as required. * Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.    REQUIRED QUALIFICATIONS: * U.S. Citizenship. * Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on. * Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management. * Ability to communicate effectively with Government users, technical administrators, and management stakeholders. * Ability to meet applicable DISA personnel security and network-access requirements.   PREFERRED QUALIFICATIONS: * Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications. * Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM. * Previous DISA or other DoD enterprise support experience. * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.   EDUCATION / EXPERIENCE: * High school diploma and at least 7 years of relevant experience.

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