Senior Atlassian Integration / Connectors Expert at CGF

Role Overview We are looking for an experienced Atlassian Integration Expert to design and implement integrations between BMC Remedy (Smart IT) and Jira Cloud. Responsibilities * Analyze existing ITSM processes and ticket workflows between BMC Remedy and Jira Cloud. * Gather requirements and define the required connector functionality. * Design technical interfaces, data models, field mappings and triggers. * Develop and implement the Jira connector for BMC Remedy. * Perform integration testing and quality assurance. * Support rollout and go-live. * Create technical documentation and administration guidelines. * Train ITSM and Jira administration teams. * Support and further develop the connector. Requirements * Proven hands-on experience with Jira Cloud and Atlassian integrations. * Experience integrating Jira with BMC Remedy / Smart IT or comparable ITSM platforms. * Knowledge of APIs, interfaces, workflows and data mappings. * Experience with integration testing and connector development. * Strong communication and documentation skills. * Fluent German and English. * Automotive experience is a plus. Important: Practical project experience is mandatory; theoretical knowledge alone is not sufficient.

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