Mirrai Careers

Senior Customer Support Engineer

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North America Full-time$128k–$194k / year Posted 7d ago
Market rate. This role pays around the $178k median for similar USD roles (55 comparable postings in our corpus).
The company builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience the company. What you’ll do here * Reproduce and debug customer issues using existing…

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