Senior Customer Support Engineer

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Australia Remote Remote Full-timeA$115k–A$130k / year Posted 30+ days ago

This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do. You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering. WHAT YOU WILL DO Be the technical anchor for your customers * Build deep familiarity with each customer's environment, goals, and constraints * Participate in architecture reviews,…

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