Senior Manager, Customer Experience Strategy

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NYC: Soho HQ Remote Full-time$135k–$145k / year Posted 30+ days ago

Market rate. This role pays around the $160k median for similar USD roles (329 comparable postings in our corpus).

JOIN THE CREW We are hiring a Sr. Manager, Customer Experience Strategy to join our CX team. This position reports to the VP, Customer Strategy & Experience and takes the company further by translating multi-channel customer sentiment into high-impact retention strategies across every phase of the customer journey. You will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. WHAT YOU’LL DO AS THE…

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