Senior Technical Escalations Engineer

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Sunnyvale, CA Remote Full-time Posted 3w ago

How you will make 10x impact: * Advanced Troubleshooting: Act as the Tier 3 escalation point for complex technical issues that require more than just a reboot. * Knowledge Engineering: Translate your findings into actionable intelligence. You’ll draft troubleshooting guides, Method of Procedures (MOPs), and internal resources to level up our frontline support teams. * Issue Replication & RCA: Build lab environments to replicate customer-reported performance issues. Perform root cause analysis (RCA) on hardware and networking failures in close partnership with Engineering. * Quality…

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