Senior Technical Support Engineer

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Toronto, Ontario, Canada Remote Full-time$125k–$150k / year Posted 2w ago

Below market. This role pays below the $190k median for similar USD roles (366 comparable postings in our corpus).

Trusted by 200,000+ organizations, the company is today’s application monitoring standard and our team is building its AI-native future. We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. The company Support Engineers…

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