Mirrai Careers

Supervisor - Customer Support

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Santa Ana Posted 30+ days ago
The Supervisor, Customer Support is responsible for the day-to-day management of teams delivering high-quality service across multiple operational areas. This may include Customer Care, Transaction Management, and Collections related activities. The role focuses on executing defined processes, managing short-term priorities, and ensuring consistent delivery against SLAs, KPIs, quality standards, regulatory requirements, and customer expectations. The Supervisor applies sound judgement to manage operational risks, support resolution of complex or sensitive customer, transaction, or…

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