Mirrai Careers

Support Experience Lead

Company hidden

Sofia, Sofia (stolitsa), Bulgaria Posted 7d ago
At the company, we’re here to make life easy for our users; and that starts with support they can truly trust. When something goes wrong, we don’t pass it around. We own it. As a Support Team Lead, you’ll play a key role in keeping our promise of premium support, making sure escalations from our Internal AI Agent Finn are handled fast, properly, and never repeated. TAKE OWNERSHIP As a Support Team Lead, you will: * Own AI Support escalations end-to-end and ensure timely, high-quality resolutions * Act as the clear owner for complex issues, bringing clarity and direction when things go…

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